Frequently Asked Questions
Do I need to call in order to confirm my reservation?
If you have booked online through our website www.vineblisstrip.com and have received our confirmation via e-mail, this will be enough, there is no need to ring and confirm. You should just make sure you are at the meeting point on time (usually 20 minutes before the tour departure). Both meeting points and times are clearly specified on the vouchers.
Is it necessary to bring my confirmation voucher with me?
Yes, it is.
Is an advanced booking necessary or can I just show up at the meeting point?
We strongly suggest our clients to arrive at the meeting point with a previous booking; if you do not book the tour in advance we cannot guarantee that there will be space left on the tour.
Do you have reduced rates for children?
We do offer reduced rates for children on most of our tours, although the amount varies from tour to tour. When you are making a booking please note that the rate per child is displayed under the adult rate.
What is the minimum number of participants?
We don’t have a minimum number of participants. However, when the number of participants is not higher than 8 people there could be a driving guide instead of a tour leader; anyway, the tour development will be unchanged.
Is your website secure enough for me to pay online?
Our website is completely secure. You should not encounter any problems when paying online.
Is there a dress code for entering the churches featured in the tours?
It necessary to cover your shoulders and knees when entering churches.
I have made a reservation but have not yet received a confirmation voucher/I have sent an inquiry to email@example.com but have not received a response. How do I contact your office?
Lovetrotter appreciates the time you have taken to email us. Please check your junk email in case an email reply has been sent to you. If not, please call our Customer Care team at +39 06 83524097.
I have already booked my tour, can I review my confirmation voucher and tour details online?
Confirmation voucher is the confirmation email of your tour booked. The Voucher can be printed or shown on your mobile phone. If you need to cancel your tour reservation you can simply email us at firstname.lastname@example.org writing your transaction ID. Please check cancellation policy.
Do you cater to wheelchair users?
We do cater to wheelchair users on our private tours. If you are interested in booking a private tour and will be needing a wheelchair, please contact our Customer Care team by phone or email.
What is your cancellation policy?
Any service reserved through our website www.vineblisstrip.com can be canceled without any charge at least 48 hours (before the service starts). If your reservation is not cancelled 48 hours in advance, your card will be fully charged. If you pay via Paypal, the whole amount will be charged at the moment of the reservation – if you decide to cancel your booking at least 48 hours before the actual date of the service, you will be totally refunded.